Real-Time Access on the Go
Optimize your techs’ and sales reps’ time by giving them the tools they need to complete their work while in the field. Access to Tigerpaw – or risk losing your place in today’s competitive landscape.
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No more handwritten notes! Tigerpaw Mobile empowers your reps to enter time logs and update service orders on-site, eliminating paperwork back at the office and freeing up their time for billable activities.
Your techs can work tickets more quickly, improving utilization and customer experience. Integrated timers allow for easy logging of travel and work time, while photo uploads and signature capture ensure documentation is logged and accessible. Plus, your team will stay connected even when their devices aren’t—all work automatically syncs when connectivity is restored, avoiding work interruptions while in the field.
Employee Web Portal
With the increase in remote office arrangements, the Employee Web Portal has never been more useful. This portal provides access to many of Tigerpaw’s primary features from any location with an active internet connection. Your team can access account information, service orders, and more, giving them the flexibility to get their work done no matter where they are.
Customer Self-Service Portal
The customer portal provides your customers with an around-the-clock virtual help desk. Clients can request quotes for new solutions and submit service tickets for current issues. They can then track and stay up-to-date on the status of those service tickets. Once work is completed, clients can review what was done, sign the service ticket and pay – all from the portal.
PSA Software and More
for Your Technology Business
Tigerpaw One offers the best features of a professional services automation (PSA tools), customer relationship management (CRM) and business process management (BPM) in one versatile platform. Our robust platform delivers:
Optimized for Your Industry
Tigerpaw One is the only end-to-end PSA solution that ties all aspects of your business together in a robust, all-in-one application. Our platform addresses the needs of many industries such as those listed here and is specially designed with the needs of technology service providers in mind: