Tigerpaw Mobile
Real-Time Access on the Go
Optimize your techs’ and sales reps’ time by giving them the tools they need to complete their work while in the field. Access to Tigerpaw – or risk losing your place in today’s competitive landscape.Â
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Tigerpaw Mobile
No more handwritten notes! Tigerpaw Mobile empowers your reps to enter time logs and update service orders on-site, eliminating paperwork back at the office and freeing up their time for billable activities.
Your techs can work tickets more quickly, improving utilization and customer experience. Integrated timers allow for easy logging of travel and work time, while photo uploads and signature capture ensure documentation is logged and accessible. Plus, your team will stay connected even when their devices aren’t—all work automatically syncs when connectivity is restored, avoiding work interruptions while in the field.Â
Employee Web Portal
With the increase in remote office arrangements, the Employee Web Portal has never been more useful. This portal provides access to many of Tigerpaw’s primary features from any location with an active internet connection. Your team can access account information, service orders, and more, giving them the flexibility to get their work done no matter where they are.Â
Customer Self-Service Portal
The customer portal provides your customers with an around-the-clock virtual help desk. Clients can request quotes for new solutions and submit service tickets for current issues. They can then track and stay up-to-date on the status of those service tickets. Once work is completed, clients can review what was done, sign the service ticket and pay – all from the portal.
PSA Software and More
for Your Technology Business
Tigerpaw One offers the best features of a professional services automation (PSA tools), customer relationship management (CRM) and business process management (BPM) in one versatile platform. Our robust platform delivers:
Account Management
Tigerpaw One integrates seamlessly with most RMM tools so you can access real-time information and automatically create service tickets.
Sales Automation
Tigerpaw One empowers you to build your sales pipeline, focus on opportunities with the greatest revenue potential and analyze what’s working and what’s not.
Project Management
Tigerpaw One offers a variety of time-saving tools to help you stay organized and keep control of projects and materials while reducing costs.
Accounting
Tigerpaw integrates with Quickbooks, Peachtree and others, so you access contacts, account receivables, payments, purchase orders and more.
Marketing Automation
A complete CRM software solution, Tigerpaw One makes it easy to communicate with customers and prospects and track your efforts for effectiveness.
Reporting
With Tigerpaw, you can access real-time data to see everything from business intelligence and financial projections to employee hours and expenses.
Contracts & Slas
Sign clients quicker by automating contract and SLA creation with Tigerpaw One. Just enter in the client information and click print or send.
Email Integration
Emails that you send or receive in Outlook are logged automatically to the corresponding contact in Tigerpaw One for easier accessibility.
Rmm Integration
Tigerpaw One integrates with all industry-leading RMMs to automatically create service tickets and deliver real-time asset information.
Invoicing
Tigerpaw One allows you to automatically generate and distribute invoices based on service tickets, project status and SLAs.
Technician Time & Utilization
Tigerpaw One allows you to easily track and manage your technicians, resources, open jobs and more via a dynamic online interface.
Purchasing & Receiving
Tigerpaw offers complete purchase order workflow, delivery tracking, RMA processing and more through an intuitive interface.
Proposal & Quote Generation
Tigerpaw One provides automated quote and proposal creation so you can get the right documents into your prospects’ hands, quickly and easily
Inventory Control
Tigerpaw allows you to see available inventory, inventory on order and associated costs so you can better manage your supply chain.
Payment Processing
Accept automated or one-time payments by processing credit card or ACH transactions, as well as accept payments through an online customer portal.
Agenda Management
Our Exchange Integrator add-on keeps your contacts, appointments and to-dos synced between Microsoft Exchange Server and Tigerpaw One in real time.
Service Order Generation
Reduce the time spent creating service requests and tracking customer responses with service orders automatically generated from customer emails.
Serialized Customer Asset Tracking
Easily manage your remote monitoring, HaaS, SaaS, content filtering, remote offsite backup and warranty agreements with Tigerpaw One.
Optimized for Your Industry
Tigerpaw One is the only end-to-end PSA solution that ties all aspects of your business together in a robust, all-in-one application. Our platform addresses the needs of many industries such as those listed here and is specially designed with the needs of technology service providers in mind: