Tigerpaw Radio

There’s a monster lurking just over your shoulder, just out of sight, and it’s coming for your business! The office equipment and managed services channels are in the midsts of extraordinary change. Join your hosts and allies to the cause, West McDonald & James Foxall, as we interview the top minds and influencers in the channel, with an eye on fighting the behemoth by giving you more knowledge to grow your business. Powerful new episodes are available every 2 weeks and all you have to do is hit “subscribe” so you never miss another one.

Is there a topic you’d like to see us cover? Contact us to let us know.

Marketing & Sales During a Pandemic

Join Tigerpaw Radio in a deep-dive series as we talk with progressive vendors and dealers about how they are not just surviving during the pandemic but growing as their competitors continue to lose ground.


  •  Peter Busam, Chief Balancer, Equilibrium Consulting
  • Greg Van De Walker, Senior Vice President, IT Channel & Services, Collabrance
  • Juan Fernandez, BMI ImageNet
  • Carrie Simpson, Managed Sales Pros

Extreme Remote Work: An American’s Lockdown in Panama

Imagine that you plan to stay a couple of weeks on vacation in a foreign country only to find yourself in lockdown there for over 3 months. This may sound like the plot of a film, but it actually happened to our guest.


  • Greg Vandewalker, Senior Vice President, IT Channel & Services at Collabrance, LLC

The Threat of Print Security in an Increasingly Remote Working World

Post-pandemic, 47% of companies expect to see a portion of their workforce work from home permanently. This raises issues for physical and network print security for customers and providers. How can you get ahead?

Guest: Eric Crump, Director of Strategic Alliances at Ringdale and MPSA Executive Board Member

Super Connectors

“It’s not always what you know, but who you know” is as true in the digital age we live as it ever has been. For all of your networking efforts, you might be missing some of the best connections there are – The Super Connector.


  • Janet Schijns, CEO at JS Group
  • Joseph Landes, Chief Revenue Officer, Nerdio
  • James Foxall, CEO at Tigerpaw Software

The Power of Belonging to Something Bigger

Listen in as we get up close and personal with leaders in the BTA, CompTIA, and the MPSA. This episode is filled with insights about the power and benefit of belonging to something bigger. Now more than ever, these associations are bringing strength and community to the Channel when it’s needed most.


  • Brent Hoskins, Executive Director, Business Technology Association
  • Nancy Hammervik, Executive Vice President, Industry Relations at CompTIA
  • West McDonald, President, Managed Print Services Association (and yes, one of the “hosts with the most” here at Tigerpaw Radio!)

Post-Pandemic Strategies for Growth Starting TODAY

Better days are ahead and there is no time like now to start preparing for them. Listen for important information to help you, not just prepare for your business life after the pandemic, but to grow your business after it.

Guest: Darrel Amy, founder, Revenue Growth Engine and CIO, Convergo

Adapting Your Business During The Pandemic

Thanks to the global pandemic, businesses around the world are scrambling to adapt to new business realities. In this episode of Tigerpaw Radio, we interview 4 business leaders who have done a tremendous job in not just weathering the COVID-19 storm but continuing in their missions to grow.


  • Jeff Bendix, President, Bendix Imaging & Bendix Technologies
  • Kevin Morris, CEO, OneDOC Managed Print Services
  • James Foxall, CEO, Tigerpaw Software
  • Joel Vaslow, COO, Tigerpaw Software

Anti-drone Technology

With so many personal, commercial, and military drones entering the marketplace the skies are going to be busy and more dangerous. What’s being done from a security standpoint to ensure safety? What kinds of anti-drone technologies are being tested and which ones will win?

Guests: Vitaly Mzokov, Kaspersky

Speak Up: Convey Confidence in Person or Online

Whether in the boardroom trying to get people to buy into a new initiative, a public venue speaking to hundreds of people (one day soon I pray!), or simply bringing you’re a game to the next video conference call, the art of speaking is one of the most important and yet most ignored aspects of our business lives.

Guest: Heather Monohan, author of “Confidence Creator”

Realizing the Recurring Revenue Dream

We all know that recurring revenue is the new shiny object, but is it all it’s cracked up to be and should you bother?

Guests: James Foxall & John MacInnes

The Future of Re-manufactured Toner in a Contracting Pages World

Users are printing 3% to 5% less every year and the toner wars between the OEMs and those that make remanufactured alternatives are only heating up. When you add ink-based technologies to the mix the tension only gets higher. What does the future hold for some of the biggest re-manufacturers of OEM alternatives?

Guest: Tricia Judge

The Channel As You Know It Died In 2019.  2020 Is The Year of The Ecosystem

Interview with Jay McBain at Forrester Research

Guests: Jay McBain, Forrester Research


With the world abuzz with disagreement on global warming, are green initiatives still important to companies? What kinds of things can companies do to reduce their footprint and make a difference?

Guests: Aarron Dyck, Clover & Jordan Darragh, PrintReleaf

Innovation Desert

In most ways the Managed Services and Managed Print channels look a lot like they did 5 years ago. Or do they? In this episode we’ll explore innovation with two exceptional thought leaders on channel diversification. Listen in to get expert advice on how you can innovate and grow your business more while pushing back on stagnation and old thinking.

Guests: Greg Walters, Owner & Founder at Walters Inc., and Norman McConkey, Creator at MPS Toolbox

MPS Offering MSP

Companies like MARCO, Atlantic Tomorrow’s Office and Loffler are showing great success with adding Managed Services to their portfolios. So why are so many smaller OEDs having such a tough time getting started? As a managed services provider, what new challenges do these new competitors bring to your world?

Guests: Jeff Gau, CEO at MARCO and William McLaughlin, CTO & EVP at Atlantic Tomorrow’s Office

Selling from the Heart

This is a podcast you won’t want to miss as we talk with the author of “Selling from the Heart” about the ugly side of “social” and how in many ways people are doing a terrible job of using social correctly. He’ll share expert tips on how to articulate and drive real value in a winning sales process.

Guests: Larry Levine, Author, Keynote & Founder at Selling From The Heart

Security Insecurity

Given the increasing number of Ransomware attacks and data leaks, why are companies waiting until they have a major security incident before they really do something about it? Worse yet the bad actors are targeting MSPs as gateways to their customers and the cloud is no longer as secure as once believed. Are there insights to help companies to start protecting themselves before its too late?

Guests: Himanshu Verma, Global Business Development Security Services at AWS and Matthew Solomon, Vice President of Business Development & IT Complete at Kaseya

Mega Dealers Mega Dangers

Whether you’re an office equipment dealer or a managed services provider, we’ve seen a lot of consolidation in the last couple of years and the pace of it only continues to accelerate. In the face of this consolidation, how do smaller providers, who chose to remain independent, compete? Knowing the answers will be critical as you look to grow or simply get out of the way.

Guests: Tawnya Stone, Vice President of Strategic Technology at GreatAmerica Financial Services Inc., and Jeff Bendix, President at Bendix Imaging and Bendix Technologies.