Customer service, especially any kind of technical support, is hard. Customers can be difficult and cantankerous. Their problems can be anywhere from insultingly benign to
For small- to medium-sized business (SMB) leaders, calculating return on investment (ROI) and increasing profitability may seem like an elusive, complicated formula. However, a good
The amount of time your team spends servicing a customer’s account—whether that’s in the field or over the phone—has an enormous impact on service contract
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Whether you’re a long-time customer or partner, a newbie or a future Tiger, the Tigerpaw Blog is here to help you navigate the world of business automation. From how-to guides, best practices, software news, industry trends and more — find it right here on the Tigerpaw Blog.